Payment Policy

Accepted Payment Methods:

Our preferred payment method at Mohaseb Home is secure payment by electronic transfer, such as electronic payment cards like (Visa and Mastercard, Western Union, MoneyGram). We guarantee the protection of your credit card number thanks to the latest electronic encryption technologies, and at Mohaseb Home we guarantee you a secure service on our website. Work begins as soon as the work fees are transferred and receipt of the amount in the account is confirmed, and a photo of the transfer receipt must be attached along with the name of the sender. Mohaseb Home accepts the transfer only if it is made as requested, and it does not bear responsibility for any transfer made to other parties, and the transfer must be valid.

Payment Method Security:

Mohaseb Home guarantees you a 100% secure payment service. Credit card numbers are not stored on our systems, as we have signed a cooperation agreement with the Palpay electronic payment platform of Bank of Palestine, with all rights reserved in accordance with international electronic payment policies. Payment details are also encrypted before being transmitted using the latest electronic encryption technologies that follow the highest security standards, and we follow the most rigorous protocols to ensure that our clients' banking information is not disclosed to a third party. As a client, you must protect your password and not share it with others, in order to safeguard your personal information and your credit card details. We use your personal information only for purposes related to fulfilling your orders, and we do not disclose this information to any third party under any circumstances.

Rejection of Electronic Payment Card Information:

Your credit card may be rejected for several reasons. Please check the following cases:

Is the card you used valid only for ATM use?

Some cards are not equipped with the online shopping service. Contact the bank you deal with and ask for your card to be provided with this service.
Have you completed the card verification steps using the 3D Secure triple-protection system?
You must first register your credit/debit card, a process that is done only once through the website of the bank you deal with, where the cardholder answers some questions. Of course, the information given is kept confidential and will be known only to the cardholder and the issuing party.
After that, the cardholder chooses a password and/or a secret question of their own, to be used by the issuing party in every purchase made over the internet. Contact the bank if you face any problems with the 3D Secure service.

Have all of the following data been entered correctly?

• Credit card number
• Name on the credit card
• Card security code (the three digits on the back)
• Expiry date

Is the amount you are allowed to use on the card sufficient?

If all of the previous cases have been verified, please contact the bank you deal with to confirm whether your credit card is valid for online shopping or whether there is another reason it has stopped working.
If you still have difficulty paying, you can click the phrase "Contact Us" in our website's menu bar, or write to us at [email protected] so that we can help you.

Do Not Hesitate to Contact Us!

We have a specialized team fully ready to answer all your inquiries.